At Outlet Nubellis Store, we’re committed to making your premium skincare experience effortless from discovery to delivery. Below you’ll find answers to our most commonly asked questions about our clinical-grade products and global service.

Product Questions

What makes Nubellis skincare products different?
Our clinical-grade formulations combine scientifically-proven ingredients with luxurious textures. We carefully curate each product in our Cleansers, Moisturizers, Serums, Sunscreens, and Toners & Mists collections to deliver visible results without compromising skin health.
Are your products suitable for sensitive skin?
While our products are formulated to be effective yet gentle, we recommend patch testing new products. Our serums and moisturizers in particular are developed with sensitive skin in mind, using non-irritating active ingredients.
How should I store my skincare products?
For optimal potency, store products in a cool, dry place away from direct sunlight. Our temperature-sensitive items are shipped with cooling packs during summer months to maintain integrity during transit.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll make every effort to accommodate your request if your order hasn’t entered the packing stage.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping methods:
– Standard Express Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking and insurance
– Free Economy Shipping (orders $50+): 15-25 business days via EMS
All orders are packed within 1-2 business days by our Nashville team.
Do you ship internationally?
Yes! We proudly offer effortless global delivery to most countries (excluding some Asian and remote regions). At checkout, our duty calculator will provide transparent customs cost estimates for international orders.
How can I track my order?
Detailed tracking information will be emailed to you immediately upon shipment. Our carriers provide real-time updates so you can follow your premium skincare’s journey to your doorstep.
Why does my package have plain outer packaging?
We use discreet presentation to protect your privacy. Rest assured, inside you’ll find your carefully packaged clinical-grade skincare products in perfect condition, having passed our rigorous seal integrity checks before dispatch.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receipt. To initiate a return, simply email [email protected]. US customers receive pre-paid return labels, and we issue full refunds upon receipt of unopened products in their original condition.
What if my product arrives damaged?
We thoroughly inspect every package before dispatch, but if you receive a damaged item, please contact us immediately at [email protected] with photos of the damage. We’ll promptly arrange for a replacement or refund.
Can I exchange a product for a different one?
Currently we process returns rather than direct exchanges. You’re welcome to return the unused product and place a new order for the item you prefer. This ensures you receive the freshest possible products.

Additional Assistance

How can I contact customer service?
Our Nashville-based skincare specialists are available via email at [email protected]. We typically respond within 24 hours during business days.
Where is Outlet Nubellis Store located?
Our headquarters and fulfillment center is located at 313 Wiley Street, Nashville, US 37115. This central location allows us to efficiently serve our global customer base with premium delivery services.

Still have questions? Our team of skincare and shipping experts is always happy to help at [email protected]. We’re committed to making your premium skincare journey as radiant as your results.