At Outlet Nubellis Store, we approach your satisfaction with the same clinical-grade precision we apply to our scientifically-formulated skincare products. Should any item not meet your expectations, our streamlined returns process ensures resolution with the effortless convenience you expect from our premium brand.

Our Return Policy

We accept returns within 15 days of delivery for most unopened and unused products in their original packaging. To initiate a return or exchange, please follow our clinical-grade process below:

Non-Returnable Items

For hygiene reasons and to maintain our product integrity standards, we cannot accept returns on:

  • Opened cleansers or toners & mists (due to direct skin contact)
  • Products with broken seals or compromised packaging
  • Items purchased during final sale promotions

Step-by-Step Return Process

  1. Initiate Your Request
    Email our Nashville-based customer care team at [email protected] within 15 days of receiving your order. Use our template below for efficient processing.
  2. Package Your Items
    Securely pack the unused products in their original packaging, including all components and documentation.
  3. Ship Your Return
    Send your package to our fulfillment center (address provided upon approval) using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  4. Inspection & Processing
    Our quality team will inspect returned items within 3-5 business days of receipt, applying the same rigorous standards we use in product formulation.

Refund Timeline & Methods

Once approved, refunds are processed with the same efficiency as our premium checkout experience:

  • Credit Card/PayPal: 5-10 business days to reflect in your account
  • Original Payment Method: All refunds are issued to the original payment method
  • Exchange Processing: New items ship within 2 business days of return approval

Return Request Template

For your convenience, please use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Nubellis Customer Care, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: Product Name: Quantity: Reason for Return: [For exchanges, please specify desired replacement product] I confirm that the items are unused and in original packaging. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Exchange Considerations

Exchanges are subject to product availability. For international exchanges (excluding certain Asian and remote regions), additional shipping charges may apply. We’ll contact you with any cost differences before processing.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect products, contact us immediately at [email protected] with photos of the items and packaging. We’ll arrange for expedited replacement at no additional cost, honoring our commitment to premium service.

Complete your premium skincare experience with return protections as refined as our products. For any questions, our Nashville-based team is available via email at [email protected].