At Outlet Nubellis Store, we extend our commitment to clinical-grade precision beyond our scientifically-formulated skincare products to every aspect of your experience—including shipping and returns. Our policies are designed with the same attention to detail that goes into our premium formulations.
Shipping Information
Order Processing
All orders are processed with care within 1-2 business days (excluding weekends and holidays) from our Nashville fulfillment center.
Shipping Methods
Standard Shipping: $12.95 via DHL or FedEx
Delivery timeframe: 10-15 business days after shipment
Free Shipping: Available on orders over $50 via EMS
Delivery timeframe: 15-25 business days after shipment
For international orders (excluding certain Asian and remote regions), please allow additional time for customs clearance. All shipping times are estimates and not guaranteed.
Returns & Exchanges
We accept returns within 15 days of delivery for most unopened products in their original packaging. Our returns process mirrors the efficiency of our premium checkout experience.
Non-Returnable Items
To maintain our stringent hygiene and product integrity standards, we cannot accept returns on:
- Opened cleansers or toners & mists (due to direct skin contact)
- Products with broken seals or compromised packaging
- Items purchased during final sale promotions
Step-by-Step Return Process
1. Initiate Your Request
Email our Nashville-based customer care team at [email protected] within 15 days of receiving your order. Use our template below for efficient processing.
2. Package Your Items
Securely pack the unused products in their original packaging, including all components and documentation.
3. Ship Your Return
Send your package to our fulfillment center (address provided upon approval) using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Inspection & Processing
Our quality team will inspect returned items within 3-5 business days of receipt, applying the same rigorous standards we use in product formulation.
Refund Timeline & Methods
Once approved, refunds are processed with the same efficiency as our premium checkout experience:
- Credit Card/PayPal: 5-10 business days to reflect in your account
- Original Payment Method: All refunds are issued to the original payment method
- Exchange Processing: New items ship within 2 business days of return approval
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Outlet Nubellis Customer Care,
I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:
Product Name:
Quantity:
Reason for Return:
[For exchanges, please specify desired replacement product]
I confirm that the items are unused and in original packaging. Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Exchange Considerations
Exchanges are subject to product availability. For international exchanges (excluding certain Asian and remote regions), additional shipping charges may apply. We’ll contact you with any cost differences before processing.
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect products, contact us immediately at [email protected] with photos of the items and packaging. We’ll arrange for expedited replacement at no additional cost, honoring our commitment to premium service.
Complete Your Premium Experience
We’ve designed our shipping and returns policies to complement the premium quality of our scientifically-formulated skincare products. For any questions, our Nashville-based team is available via email at [email protected].
Outlet Nubellis Store – Where clinical precision meets premium skincare.