Welcome to Outlet Nubellis Store (“we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website at nubellis.com and our premium skincare products. By accessing our site or making a purchase, you agree to these terms.

1. Our Premium Skincare Commitment

Outlet Nubellis Store specializes in clinically-formulated skincare products including cleansers, moisturizers, serums, sunscreens, and toners & mists. Our products are designed with scientific precision for customers who value premium, effective skincare solutions.

2. User Responsibilities

2.1 Account Security

When creating an account, you agree to provide accurate information and maintain the confidentiality of your login credentials.

2.2 Proper Use

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use our products in any manner not intended by the manufacturer
  • Resell our products without authorization

3. Product Information

3.1 Clinical-Grade Formulations

All products are scientifically formulated with premium ingredients. While we strive for accuracy in product descriptions and imagery, slight variations may occur.

3.2 Proper Use

Our products are for external use only. Discontinue use if irritation occurs and consult a dermatologist. Patch testing is recommended for new products.

3.3 Availability

Products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Ordering & Payment

4.1 Order Process

All orders are subject to availability and confirmation. We process orders within 1-2 business days from our Nashville fulfillment center.

4.2 Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted systems.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors.

4.4 Sales Tax

Applicable sales tax will be added to orders shipped within the United States.

5. Shipping Policy

5.1 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

5.2 International Orders

We ship to most regions excluding certain Asian and remote areas. International customers are responsible for any customs duties or taxes.

5.3 Delivery Times

All delivery timeframes are estimates and not guaranteed. Delays may occur due to customs processing or carrier issues.

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most unopened products in original packaging. Non-returnable items include:

  • Opened cleansers or toners & mists (due to hygiene concerns)
  • Products with broken seals or compromised packaging
  • Final sale items

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days of receipt
  2. Package items securely in original packaging
  3. Ship to our fulfillment center using a trackable method

6.3 Refunds

Refunds are issued to the original payment method within 5-10 business days after approval. Return shipping costs are the customer’s responsibility unless the return results from our error.

6.4 Exchanges

Exchanges are subject to availability. For international exchanges, additional shipping charges may apply.

6.5 Damaged Items

Contact us immediately at [email protected] with photos if you receive damaged, defective, or incorrect products for expedited replacement.

7. Intellectual Property

All content on our site, including text, graphics, logos, and product formulations, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any adverse reactions resulting from product use. Customers should review ingredients and consult a dermatologist with concerns.

8.2 Website Use

We are not liable for any damages resulting from site use or inability to use the site. We do not guarantee error-free operation.

8.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of the State of Tennessee. Any disputes shall be resolved in courts located in Nashville, Tennessee.

12. Contact Us

For questions about these Terms and Conditions, please contact our Nashville-based team:

Outlet Nubellis Store
313 Wiley Street
Nashville, US 37115
Email: [email protected]

Outlet Nubellis Store – Where clinical precision meets premium skincare.